IT Transformation – Part 6 – Communication

This is part 6 of the Information Technology Transformation series, detailing the importance of two-way communication (speaking and listening) with your customers and colleagues.  If no-one understands “what, why, when and how” you are going to fix things, then they will resist because they do not understand what is going on.  This is human nature.

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IT Transformation – Part 1 – The 90-Day Plan

You have been hired as the new “Chief Architect and Strategist” or “Chief Information Officer” for an organisation that is struggling to deliver services to their customers.  Customers are not satisfied, the company is losing money, staff are demoralised and looking for new jobs; things do not work – how are you going to transform the IT Division?  How do you make sure that your plans and actions will actually fix the problems your customers are complaining about?

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