Tag: IT Transformation

IT Transformation – Part 6 – Communication

This is part 6 of the Information Technology Transformation series, detailing the importance of two-way communication (speaking and listening) with your customers and colleagues.  If no-one understands “what, why, when and how” you are going to fix things, then they will resist because they do not understand what is going

IT Transformation – Part 1 – The 90-Day Plan

You have been hired as the new “Chief Architect and Strategist” or “Chief Information Officer” for an organisation that is struggling to deliver services to their customers.  Customers are not satisfied, the company is losing money, staff are demoralised and looking for new jobs; things do not work – how

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